Privacy Policy

Last updated: May 2026

National Funeral Homes (“we,” “our,” or “the Company”) operates the website funeralhomesmiamifl.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our online services.

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1. Information We Collect

We collect information you provide directly to us when using our contact forms, requesting information about our services, or communicating with us by phone. This may include:

• Full name and contact details (phone number, email address)
• Information about the deceased and the services requested
• Billing or shipping address when applicable
• Information related to international repatriations (consular documents, destination)
• Technical browsing data (IP address, browser type, pages visited)

2. How We Use Your Information

We use the information collected solely to:

• Provide and coordinate the requested funeral, cremation, and repatriation services
• Respond to your inquiries and provide personalized care
• Process payments and manage financing options
• Comply with legal and regulatory obligations under Florida State law
• Improve the browsing experience on our website
• Send communications related to your contracted services

We do not sell, rent, or share your personal information with third parties for commercial or advertising purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and analytics tools to understand how visitors interact with our content. These tools include:

• Google Analytics / Google Tag Manager: to measure traffic and browsing behavior anonymously.
• Functional cookies: necessary for basic site operation (language preference, session).
• Google Maps: used to display the location of our three branches.

You may disable cookies in your browser settings. Please note that some site features may not be available if cookies are disabled.

4. Disclosure of Information to Third Parties

In certain circumstances we may share your information with:

• Government authorities: when required by law, court order, or death certificate and repatriation procedures.
• Consulates and international transport agencies: exclusively to coordinate repatriations authorized by the family.
• Cemeteries and funeral providers: only in connection with the contracted service.
• Payment processors: securely and encrypted to manage financial transactions.

5. Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our site operates under HTTPS protocol with an SSL certificate. Access to personal information is restricted to employees who need it to deliver the service.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with applicable legal obligations under Florida State law. Funeral records are retained in accordance with the requirements of the Florida Department of Health and the Florida Board of Funeral, Cemetery and Consumer Services.

7. Your Rights (CCPA / Florida Consumer Rights)

As a Florida or California resident, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data, where there is no legal obligation to retain it
• Object to the use of your data for marketing purposes
• Receive your data in a portable format

To exercise any of these rights, please contact us using the details at the end of this page.

8. Children

Our online services are not directed to children under 13. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can remove it from our records.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the last update appears at the top of this page. We encourage you to review it regularly. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us: